Refund Policy
Last updated: 2026-09-12
14-day refund — before activation
If you are not satisfied, you can request a full refund within 14 days of purchase, provided the license key has not been activated on any device. Refunds are issued to the original payment method via Paddle and typically arrive within 5–10 business days.
After activation
Once a key is activated we generally cannot offer a refund, because the software is fully unlocked and a free trial was available before purchase. We will still consider refunds in exceptional circumstances (e.g. the software provably cannot run on your system and our support could not resolve it) — just ask.
Duplicated or mistaken purchases
Accidental double purchases are always refunded in full — contact us with both order references.
How to request
- Email support@easylapse.app from your payment address.
- Include your order reference (from the purchase email, or the transaction ID shown on your success page).
- We reply within one business day and process approved refunds immediately after.
Statutory rights
Nothing in this policy limits consumer rights you have under your local law, including EU/UK withdrawal rights for digital content where applicable. Note that by choosing immediate delivery and activating the key, you consent to the digital delivery beginning and the withdrawal right ending upon activation.