Frequently asked questions
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How do I receive my license key after payment?
Your key is delivered automatically: it appears on the order success page within about 30 seconds, and an email containing the key (format XXXX-XXXX-XXXX-XXXX) is sent to the email address you paid with, usually within a minute. You can also re-send your keys any time from the Retrieve page.
How do I activate EasyLapse?
Install the app, sign in with an email verification code, then paste your license key in the activation dialog. The license binds to one device; you can move it to a new machine from the in-app device manager.
What payment methods are supported?
Checkout is processed by Paddle (our Merchant of Record): major credit/debit cards, PayPal, Apple Pay and Google Pay where available. Prices are in USD; applicable taxes are calculated and handled by Paddle at checkout.
Can I use one license on multiple computers?
Each license allows one active device at a time. You can unbind and rebind devices yourself in the app (device manager), so replacing hardware is not a problem.
What happens when my license expires?
The software stops exporting, but nothing is deleted — your projects and settings stay intact. Renew or upgrade at any time (renewal discounts for multi-year terms apply), and everything continues where you left off.
How do I upgrade from Standard to Pro?
Use the Upgrade button inside the EasyLapse app — you only pay the prorated difference for the remaining time of your current term. Your license is upgraded in place; just restart the app.
What is the refund policy?
If your license key has not been activated, you can request a full refund within 14 days of purchase. See the Refund Policy page for details and how to request one.
Does the license work offline?
Yes. After activation the app verifies periodically, and keeps working offline for up to 15 days without an internet connection.
Is this a subscription?
No. All plans sold here are one-time payments for a fixed term (1 year, 2 years, or lifetime). Nothing renews automatically and no card is stored for rebilling.
Who is Paddle and why did they charge me?
Paddle is our Merchant of Record — the official reseller that processes payments, invoicing and taxes for EasyLapse worldwide. "PADDLE.NET* EASYLAPSE" is what appears on your card statement.